Information that We Collect from You
When you visit and use the Site you may be asked to provide certain information about yourself via various interactive features e.g. completing registrations, submitting enquiries or by corresponding with us by phone, email or otherwise. We may also collect information about your usage of our website e.g. your user identification and passwords, internet domain or IP address as part of our normal operations as well as information about you from emails or letters you send to us.
Use of Your Information
Your information will enable us to provide you with the information, services or materials you have requested. It will also enable us to contact you when necessary concerning your requests. We will also use and analyse the information we collect so that we can administer, support, improve and develop our services to you. If we would like to use your personal data for a purpose other than that for which it was provided we will request your consent in advance.
Disclosure of Your Information
We will not pass your information to anyone outside EthosEnergy (for the avoidance of doubt EthosEnergy includes all members of our group, including our subsidiaries and ultimate parent companies) without your permission, except in the event that we sell any EthosEnergy business or assets, in which case we may disclose your information to the buyer of such business or assets. Data that we collect from you may be transferred outside the European Economic Area (“EEA”) and may also be processed by staff operating outside the EEA who work either for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to such transfer, storing or processing.
Countries outside the EEA do not always have strong data protection laws. However, we will use all reasonable endeavours to ensure that your information is used in accordance with this policy. Unless required to do so by law we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Cookies are small amounts of information which we store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the Site. Cookies make it easier for you to log on to and use the Site during future visits. They also allow us to monitor website traffic and to personalise the content of the Site for you. You may set up your computer to reject cookies by configuring the relevant setting in your local browser, although in that case you may not be able to use certain features on our Site. If you do not wish to receive cookies in the future please let us know.
Security and Data Retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We wil l retain your information for a reasonable period in accordance with the EthosEnergy Document Retention Policy or as long as the law requires.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Accessing and Updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this please contact us at firstname.lastname@example.org We are entitled by law to charge a small fee to meet our costs in providing you with details of the information we hold about you.
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to EthosEnergy Group Ltd, 15 Justice Mill Lane Aberdeen AB11 6EQ Aberdeen Scotland UK or email email@example.com