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ECare® Contract

Turbine Package support
You Choose Your Scope, We Deliver
Comprehensive framework to routine and unscheduled events (as required) and ensure an optimum operation and controlled expenditure is achieved
Suitable for operators who want to contain all of their routine maintenance in a fixed price and planned structure
Many have maintenance team on-site but prefer to set their operation expenditure associated with routine maintenances fixed for a specific period
Standard scope that is required to ensure health, integrity and reliability of the package for its life cycle
Contract duration is minimum 1 life cycle (6 years)
You Build a Scope, We Deliver
Designed to meet requirement for routine maintenance of operators who may have their own maintenance team, with technical capability and tooling available at site and need their annual services being scheduled with Field Service Representatives and spare parts are planned and available based on a tailor-made contract
Supply of all spare parts and provision of manpower for annual (8K hrs) routine inspections, managed by a single point of contact (Contract Manager) as minimum
Client to select every other service as options to give operators flexibility to decide which additional service is required for their operation / site and have 100% visibility on cost, compared to provided services
Contract duration is per customers requirement
Basic Scope – ECare® Standard
Single Point of Contact
8,000 hrs Annual Inspection (Spare Parts & Labor)
Mobilization, Accommodation & Expenses
Ad Hoc Field Service Support
24-Hour Technical Help Desk Support
8,000 hrs Gearbox Routine Maintenance
24,000 hrs Gas Generator Service Exchange (subject to engine type)
24,000 hrs Gearbox Routine Maintenance
48,000 hrs Gas Generator Service Exchange
48,000 hrs Power Turbine Service Exchange (Twin shaft only)
48,000 hrs Gearbox Routine Maintenance
96,000 hrs Power Turbine Service Exchange (Twin shaft only)
Initial Equipment Audit / Turbine Health Check
Emergency Call-out for Unscheduled Events (10 man days per year & guaranteed response time)
Spare Parts Logistics Support
Package Parts & Components Repair
Frontline Spares Inventory at Site
Base Scope – ECare® Flexi
Single Point of Contact
8,000 hrs Annual Inspection
Spare Parts & Labor Included
Field Engineer Mobilization
Accommodation & Expenses
Ad Hoc Field Service Support
Optional Scope
Guaranteed availability of Replacement Core Engine
Guaranteed Engine Availability (linked to KPI)
Driven Equipment Scheduled Maintenance
Training
Managed Inventory Service
Driven Equipment Un-Scheduled Maintenance
Remote Monitoring **
Engine Options
8,000 hrs Gas Generator Overhaul
24,000 hrs Gas Generator Service Exchange
48,000 hrs Gas Generator Overhaul
48,000 hrs Gas Generator Service Exchange
Engine Lease Availability
Guaranteed Availability of Replacement Core Engine
Power Turbine Options
Where applicable to engine type.
48,000 hrs Power Turbine On-site Inspection
48,000 hrs Power Turbine Overhaul
48,000 hrs Power Turbine Service Exchange
96,000 hrs Power Turbine Overhaul
96,000 hrs Power Turbine Service Exchange
Spare Parts Options
Spare Parts Logistics Support
Managed Inventory Service
Package Parts & Components Repair
Frontline Spares Inventory at Site
Field Service Options
24,000 hrs Gas Generator on-site Inspection (Spare Parts & Labor)
24-Hour Technical Help Desk Support
Initial Equipment Audit / Turbine Health Check
Emergency Call-out for Unscheduled Events (10 man days per year & guaranteed)
Driven Unit Options
8,000 hrs Gearbox Routine Inspection
4,000 hrs Gearbox Routine Inspection
48,000 hrs Gearbox Routine Inspection
Driven Equipment Scheduled inspection
Driven Equipment Un-Scheduled service
Add-on Options
Remote Monitoring**
Training
(**) Subject to compatibility of controls system